Help Center

Shipping rates are calculated based on your custom frame dimensions, packaging protection requirements, and destination. We offer options for ground shipping, air shipping, international orders, and delivery to APO/FPO, HI, AK, PR, and VI. Exact rates and applicable duties or taxes are shown at checkout.

To find your correct frame size, measure the exact width and height of your artwork. Do not add extra space; our sizing tool handles necessary framing allowances automatically. Follow our detailed Measurement Instructions for custom wood, metal, and ValuCore profiles to reduce sizing errors.

Step-by-step frame assembly instructions and video tutorials are available directly online in our Assembly Support section. These resources guide you through assembling metal frame corner hardware or fitting artwork into wood and ValuCore frames.

You can reach our support team by emailing [email protected] or by calling (314) 344-3400. Alternatively, you can submit a query through our online Contact Form.

We accept major credit cards including Visa, MasterCard, American Express, and Discover. We also offer secure checkout through digital wallets like PayPal. Orders are processed immediately upon payment validation.

Yes, we offer volume and commercial discounts for large production runs, artists, galleries, and corporate accounts. Please contact our commercial sales team directly for an exact quote.

To place a tax-exempt order, create a customer account and submit a valid state resale or tax-exemption certificate to our team before completing your purchase. Once verified, sales tax is automatically removed from your account checkout.

Because custom picture frames and mats are cut precisely to your specified dimensions, production begins quickly. If you need to modify or cancel an order, please email us immediately at [email protected] so your request is in writing. We cannot modify or cancel orders that have already entered production.